The Customer Success Team
Retain customers. Reduce churn.
Keep your customers happy without hiring a support team. The Support Specialist handles tickets and FAQs. The Onboarding Specialist guides new users to their first win. The Feedback Specialist monitors satisfaction signals and flags churn risks before they become cancellations. Shared memory means every interaction is informed by the customer's full history.
3 specialists, one mission
Support Specialist
Ticket handling, FAQ responses, issue resolution
Onboarding Specialist
New user guidance, activation, first-win optimization
Feedback Specialist
Satisfaction tracking, churn signal detection, feedback synthesis
Features
- Automated ticket handling
- Guided onboarding flows
- Churn risk detection
- Customer health scoring
- 5M tokens/mo included
Use Cases
- SaaS companies scaling customer support
- Product teams wanting better retention
- Startups with no dedicated CS hire
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